Published on April 18th, 2013 | by MoniqueJones18


When Phone Calls Work Best

It has been noticed that Millenials tend to avoid phone calls but now, it seems to have spread to other generations. This may due to the advent of smartphones that made texting the standard. Calling has become something of a low priority and is often shunned. While written communication has its perks, there are still other benefits from phone calls that texting and email will never achieve. Calls and phone services remain to be important tools for business and should still be seen as a top contender in our present communication landscape. Here are the times when a phone call works best.


  • Make a phone call when you need an immediate answer. One of the pitfalls of text messaging and email is that you are not sure when someone will get back to you. It would be nice to think that people are always on the alert for any messages you may send but this is often not the case. In some cases, there are some people who might be willing to answer your call because they think you are exerting extra effort. If they are busy or asleep, you can at least expect them to get back to you promptly when they can — unless they are hiding from you.


  • For the times you want to discuss sensitive matters that are best left without a trail of text, a phone call will work wonders. Phone calls maybe recorded but unless they are mandated by law, it won’t be legal. If you want to talk about issues that you can afford to let others in on, you should opt for phone calls for some discretion.


  • One of the hardest things to convey through to text is emotion. It does not matter how many emoticons you use; there are just too many for you to type in. Sometimes, it’s better to talk to a person and allow your voice to convey the feelings you want them to hear.


  • For potentially confusing messages, email can prove to be inefficient. If you must relay a lot of details, phone calls are your best bet. You can speak faster than you can type and if the person on the other end has a question, they can ask you in real time.


  • For bad news, phone calls should be the norm. Most people are afraid or nervous when they must tell people something they might not want to hear but it will add an element of humanity when a person hears you telling them the news. Empathy is best heard and not read.


  • If you must tell someone something of epic proportions, call them. There are no exclamation points that can convey the importance of some things and they are bound to have questions so you should be on the line to answer them immediately.


  • Scheduling is made much easier when you call. There will be an inevitable back and forth when you send written communication but with phone calls, you can set dates and times with one go most of the time.


  • When the conversation is a bit heated, text messages and other written communication may not help. In fact, they may do more harm by making it seem like you are aloof. Pick up the phone and talk to them before the situation escalates.


  • There are just some situations where a personal touch is required, and by making a phone call, you give the receiver just that. Whenever you want to connect with someone emotionally and meeting them in person is not an option, dial their number and talk with them. Your voice will be able to tell them that you care.

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About the Author

The author juggles being a wife to an engineer and a mother to a witty toddler. In her spare time, she involves herself in getting the word out about office phone systems. Find Monique on Google+.

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