Published on June 27th, 2013 | by mankind0
Workforce Management Goes Global Thanks to Mobilization
The many challenges that an enterprise faces when managing a global workforce can be resolved with mobilization. Mobilization allows management to virtually be everywhere at once, ensure unified training of all employees, and provide instant access to enforce worldwide business changes simultaneously.
You Can Be Everywhere
A manager that is working with cross departmental teams faces many difficulties. When those team members are in different locations, the problems of coordination and communication become more difficult. Time zone differences, distance and multiple devices can make getting everyone together at once problematic.
Mobilization allows team members to communicate even if one individual is on his commute home. They can share data, and even files, remotely as the work together to meet deadlines in order for the project to meet client specifications. Management can even be included in these conversations or monitor progress from anywhere.
20 Offices, One Voice
An organization spends a lot of time and money on brand recognition. This means that a client should be able to expect the same level of service in Boca that they receive in Baltimore. Mobility allows remote employees access to corporate documents and for management to create training material for all departments all around the world. Oversight of day-to-day operations can be with a manager that is down the hall, or on another continent.
Instant Access to New Information
When it comes to setting up a new client, things don’t always go smoothly. If a field representative has installed a new service, a client may have a problem after the rep has left. If they make a call in to tech support or customer service, they need information to the customer’s data immediately, not when the field rep returns to the depot.
Mobility allows a field representative to upload the customer’s new information before they leave that location. This way customer service, tech support and billing all have instant access to the new information.
Global Changes in an Instant
One issue large corporations have is inflexibility in the face of change. Economic or market fluctuations can be sudden at times, and companies that can’t adapt quickly may not be able to survive. Mobility allows companies to initiate global changes instantaneously, even for remote workers or those out in the field. A manager can understand the new situation before the plane lands at the location of their new foreign office.
Learn the Ropes on the Fly
Another problem that occurs when a company tries to expand globally is unexpected resistance by a local government or consumers. Companies spend a lot of time and money vetting a new location prior to expansion. Sometimes, however, that information is incomplete or there was a misunderstanding somewhere along the way. If that occurs, the foreign representative can communicate with the home office, learn what the company wants them to do, and progress from there. With mobility, communication lags don’t have to ruin a foreign business deal that can mean millions of dollars for the company.
With mobilization, workforce management can be scaled to meet its current needs. If an organization wants to expand locally, it will have the resources at hand to manage new employees with the same rapid response that is available at home. This provides a company with a unified front to its competitors and consistency to its market.
Robert Stanley is a content producer at ClickSoftware a capacity planning company which also offers a variety of resources on mobile business apps.ClickSoftware gestão da força de trabalho es una gran opción para las empresas bilingüe. (ClickSofware management of workforce is a great option for bilingual businesses.)